Shipping policy

At IdentityMade, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details regarding order processing, delivery timelines, shipping charges, and related information.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email or SMS with tracking information if available.

Domestic Shipping Time:
3–5 Business Days

International Shipping Time:
7–14 Business Days

Shipping Time

Estimated delivery times may vary depending on your location:

  • Inside City Areas: 1–3 business days
  • Outside City Areas: 3–7 business days
  • International Shipping (if available): 7–21 business days

Please note that delivery delays may occur during holidays, promotional campaigns, or due to courier-related issues.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and selected shipping method.

Order Tracking

If tracking is available, customers will receive a tracking number once the order has been dispatched. You can use this information to track your shipment through the courier partner’s website.

Incorrect Address

Please ensure that your shipping address and contact details are correct before placing an order. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability or incorrect information, the courier may attempt re-delivery or return the package to us. Additional shipping fees may apply for re-shipment.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact our support team within 48 hours of delivery confirmation. We will work with the courier service to resolve the issue as quickly as possible.

International Customs & Duties

For international orders, customs duties, taxes, and import charges may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

  • Email: create@identitymadecollection.com